Tecnologia, organizzazione e lavoro nella quarta rivoluzione industriale: due studi di caso comparati nel settore manifatturiero

This paper questions the existence of a one best way towards digitalisation by contrasting the success stories of two Italian middle-size manufacturing companies. Both companies boast a history of excellence in technological innovation and in economic performance and recently launched important projects of digital transformation. However, one company seems to perceive digitalisation as a further step in the “traditional” sequence of efficiency-enhancing innovations aimed at substituting for human effort. In contrast, the other company frames digital technologies as means of stronger process integration, whose success is enabled by formal organisational tools in support of change management.