Synchromodal logistics: An overview of critical success factors, enabling technologies, and open research issues

As supply chain management is becoming demand driven, logistics service providers need to use real-time information efficiently and integrate new technologies into their business. Synchromodal logistics has emerged recently to improve flexibility in supply chains, cooperation among stakeholders, and utilization of resources. We survey the existing scientific literature and real-life developments on synchromodality. We focus on the critical success factors of synchromodality and six categories of enabling technologies. We identify open research issues and propose the introduction of a new stakeholder, which takes on the role of orchestrator to coordinate and provide services through a technology-based platform.