Scor, Lean and Six Sigma for a complete industrial improvement

The challenging goal to achieve competitiveness in modern markets begins from business process integration. The processes are actually driven by customer requirements rather than by the internal business gains. In order to meet the final customer requirements, companies are involved in supplier–customer chains and this is the beginning of a real need for global perception, going outside their boundaries. In this context the supply chain goals come first and drive process improvement actions. This paper explains how some methodologies can be woven together in order to support this approach. In particular, the focus is to consider the combined use of SCOR, Lean and Six Sigma principles so as to enhance the management of the entire supply chain. As a consequence, the paper explains how to simplify the analysis of a complex and interconnected industrial environment, thanks to the development of a new problem-solving approach.