The adoption of digital technologies has been identified as crucial for manufacturers moving to service-based business [18,27,28]. However, it is not clear how technological improvement are central to develop key capabilities for business and service innovation [1]. This paper aims at filling this gap, focusing on the following aspects: 1) the key capabilities enabled by digital technologies to support servitization transformation; 2) the relationship between each specific value proposition and those capabilities. To ground our findings on extant research, we adopt the classification provided by [19], and we refer to three strategies, namely equipment suppliers, availability providers and performance providers.

Exploring the Key Enabling Role of Digital Technologies for PSS Offerings

ARDOLINO, Marco;SACCANI, Nicola;
2016-01-01

Abstract

The adoption of digital technologies has been identified as crucial for manufacturers moving to service-based business [18,27,28]. However, it is not clear how technological improvement are central to develop key capabilities for business and service innovation [1]. This paper aims at filling this gap, focusing on the following aspects: 1) the key capabilities enabled by digital technologies to support servitization transformation; 2) the relationship between each specific value proposition and those capabilities. To ground our findings on extant research, we adopt the classification provided by [19], and we refer to three strategies, namely equipment suppliers, availability providers and performance providers.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11379/485408
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