The impact of digital technologies and ecosystems on the servitization of companies: a preliminary analysis

Purpose: This paper describes an ongoing research program and presents the preliminary results of a literature review aimed at defining the enabling role of digital technologies, business ecosystems and platforms in the servitization process through the provision of customer-centric solutions. Design/methodology/approach: Literature review Findings: The description of each block forming the research framework that grounds the research program is provided. Moreover some example of the enabling role of digital technologies and business platforms is presented in the paper. Originality/value: The concept of customer-centric solution is introduced in this paper as a model that could be potentially enabled by the exploitation of digital technologies and through a business platform to which several actors contribute, forming a business ecosystem.