The Role of Installed Base Information in Product-Service Systems: an empirical investigation

Increasing competitive pressures have pushed manufacturers to increase the value of their offerings through the provision of the so called Product-service systems. This shift results in an increased complexity of offerings and a higher degree of risk and responsibility taken by manufacturers about product availability, performance or product-enabled processes. The paper investigates the impact and potential benefits of installed base information management practices on the offering of Product-Service Systems. An on going survey on a sample of medium and large companies that operates in Italy is finally presented