The Client Organisation's Attitudes and the Performances Provided by General Contractors

The paper aims to investigate how the Public Client’s behaviours could affect the results achieved by large Contracting Firms when Quality Planning and Project Planning are required within a contractual framework. Indeed, it happens sometimes that a weak approach followed by a Client Organisation, because of its poorly skilled management, makes easier to the Contractor to neglect the contractual clauses and to start with a lot of Claims, Disputes, and Litigations. The author reckons that a detailed Project Execution Plan, closely tied and integrated to a Project Quality Plan, should dramatically reduce the amount of claims. Some meaningful case studies will be dealt with, so to identify the main features suitable to an effective decision-making process.