The after-sales services and in particular the spare parts business have acquired, in recent years, a strategic role for firms manufacturing durable or capital goods, as they represent a source of revenue, profit and a mean to achieve customer satisfaction and retention. Nonetheless, the huge variety and the characteristics of the demand of spare parts make the configuration and management of the spare parts inventory and distribution systems critical decision areas for managers. These decisions, in fact, may lead to very different cost and service performance by the system itself. The case study analyzed concern a world player of heavy equipment based in Sweden. Its spare parts distribution system is described, and the paper analyzes the configuration and allocation decisions concerning a second European warehouse and the transfer to that warehouse of a set of suppliers. A simulation model has been developed in order to support these choices. Discrete event simulation is well suited for studies where time-dependant relations are analyzed. Supply Chain Simulation applied to the case study provides useful insights on the decision choices and the cost structure related to the spare parts distribution system.

Managing the After Sales Logistic Network– A Simulation Study of a Spare Parts Supply Chain

SACCANI, Nicola
2007-01-01

Abstract

The after-sales services and in particular the spare parts business have acquired, in recent years, a strategic role for firms manufacturing durable or capital goods, as they represent a source of revenue, profit and a mean to achieve customer satisfaction and retention. Nonetheless, the huge variety and the characteristics of the demand of spare parts make the configuration and management of the spare parts inventory and distribution systems critical decision areas for managers. These decisions, in fact, may lead to very different cost and service performance by the system itself. The case study analyzed concern a world player of heavy equipment based in Sweden. Its spare parts distribution system is described, and the paper analyzes the configuration and allocation decisions concerning a second European warehouse and the transfer to that warehouse of a set of suppliers. A simulation model has been developed in order to support these choices. Discrete event simulation is well suited for studies where time-dependant relations are analyzed. Supply Chain Simulation applied to the case study provides useful insights on the decision choices and the cost structure related to the spare parts distribution system.
2007
9780387741574
File in questo prodotto:
File Dimensione Formato  
2007 - Managing the after sales logistic network Persson_Saccani_APMS.pdf

solo utenti autorizzati

Descrizione: Articolo principale
Tipologia: Full Text
Licenza: NON PUBBLICO - Accesso privato/ristretto
Dimensione 68.3 kB
Formato Adobe PDF
68.3 kB Adobe PDF   Visualizza/Apri   Richiedi una copia

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11379/10322
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 6
  • ???jsp.display-item.citation.isi??? 5
social impact